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We want make your shopping experience with us as easy and user friendly as possible. To help you we have put together a list of our top 10 most frequently asked questions. Hopefully we will be able to answer your question below.
We know how disappointing it can be to find an item you love is no longer available. Due to various factors, including time constraints involved in manufacturing, we generally don’t reorder sold out sizes or styles. To avoid disappointment and make your online shopping experience easier, we recommend that you refine your search on the left side of each page so you will only see products available in your size.
If a past season’s item is not listed on our website then we no longer have that design or print available.
Most products on our website have a Size Chart link above the Care Instructions. By clicking this link you will be taken to the relevant sizing information for that product. These measurements relate to the actual garment, not the size of the child. All measurements are given in half sizes. This means, for instance, the chest measurement given on our size chart is for the front of the t-shirt only. The chest is measured from arm pit to arm pit. To get the full chest measurement you must double it. All size charts are only a guide, but will give you a better idea of what size you should select.
Your invoice (shipped with your order) has instructions that explain the return process. If you are unsure of how the process works please refer to our full Return Policy.
A confirmation email is sent to you automatically at check out. This confirmation email will provide you with a copy of your order, a payment receipt and your order number. If you do not receive a confirmation email it means that you have incorrectly entered your email address. Please email firstname.lastname@example.org;and they will correct your email address and send a copy of your confirmation email out to you.
Yes we do! All international orders are shipped via Australia Post Air Mail. For more details on our international shipping times and prices please refer to our International Shipping page.
We do not have any stand-alone stores except for this web store! However, we do wholesale our ranges to leading children’s stores across Australia, New Zealand and Asia. To find your nearest Baby or Kid stockist please click here.
Yes, currently we are running a promotion. Spend $50 and receive free shipping.
Orders placed before 2:00 pm AEST are normally shipped that day. You will receive an email to confirm your order has been shipped so please check your inbox. Although your order can be ‘shipped’ the online tracking data will not update until later that night or the next morning when the parcel has been collected and scanned at the transit depot. Orders can also be ‘shipped’ over the weekend, but these orders will not be collected until the next business day. This means your tracking will not work until the evening of the next business day
Our customer service team is available from 9:00 am to 4:30 pm weekdays to answer any questions you may have. Click here to contact us now.